Last updated: 2 October 2026
Who We Are
Emergency Boiler Repair and Plumber operates from 18 Hargrave Rd, London N19 5SR, and can be reached on 07463 596668. These terms cover your use of this website and of our booking and matching service.
What We Do
We run a booking and matching service, not a plumbing or heating firm. When you call or send a form, we take down what is wrong and where, then connect you with an independent local plumbing or heating company from our partner network that we think can get to you soonest and suits the job. We text you its name and details before it arrives.
The Partner Company
The company that takes on your job is independently owned and run. It is not part of Emergency Boiler Repair and Plumber, and its staff are not our staff. Your contract for the plumbing or heating work is with that company, and it is responsible for the work, its materials and its advice.
Payments
We do not take payment or issue invoices for plumbing or heating work of any kind. Payment goes directly to the partner company that carried out the work, on its own invoice and by its own methods. If anyone asks you to pay us for the work itself, please ring 07463 596668 before paying.
Quotes and Pricing
Pricing is set by the partner company after its own assessment, not by us, and is given to you in writing before work begins. We do not quote jobs or promise a price or a time. Price ranges on this site are drawn from published London guides for 2026 and are for orientation only.
Complaints and Problems
If something is not right with the work, raise it with the partner company first, since it carried out the work and is best placed to put it right. If you cannot reach it or are not satisfied, ring us and we will contact the partner company and chase a resolution. We cannot promise an outcome, but we will keep the matter open until it is dealt with.
Our Responsibility
Our role is limited to taking your enquiry and arranging a match with a partner company, to the extent the law allows. We are not responsible for the partner company's workmanship, materials, timekeeping or advice. Nothing in these terms limits any right you have under consumer law or any liability that cannot be excluded by law.
Website Information
Content on this site describes the matching service and the general service area, not your particular property. It is not a survey, a quote or a diagnosis of any plumbing or heating fault, and it is not a substitute for a partner company's assessment. Gas emergencies should be reported to the National Gas Emergency Service on 0800 111 999 before you ring us.
Your Information
When you contact us we pass your name, phone number, address and a description of the problem to the partner company we match you with, so it can arrange a visit. We use your mobile number to text you its details. We do not sell your information, and you can ask us to remove it at any time.
Changes
We may update these terms as the service changes. The version on this page is the current one, and the date at the top shows when it last changed. Changes do not alter a job already agreed with a partner company.
Contact
Emergency Boiler Repair and Plumber, 18 Hargrave Rd, London N19 5SR. Call 07463 596668 with any question about these terms or a booking. You can also read how we work for a step-by-step description of the service, or return to the home page.
Frequently Asked Questions
Who is my contract with for the plumbing or heating work?
Your contract for the work is with the independent partner company that carries it out, not with Emergency Boiler Repair and Plumber. That company gives you a written quote, does the work and invoices you. Our role is limited to taking your enquiry and arranging the match. This is explained in full on the how we work page and in these terms.
Do you take payment from me?
No. We do not take payment or issue invoices for plumbing or heating work. You pay the partner company directly on its invoice, by whatever method it offers. If a person claiming to represent us asks you to pay us, do not pay, and ring 07463 596668 to check.
Can the price change after the quote?
The price is set by the partner company, not by us, and is put to you in writing before work begins. If the partner company finds something different on the job, it should explain and give you a new written figure before doing extra work. You are never obliged to agree, and you should ask for any change in writing.
What if I am unhappy with the work?
Tell the partner company first, since it carried out the work and is best placed to put it right. If you cannot reach it or are not satisfied, ring us on 07463 596668 and we will contact the partner company and chase a resolution. We cannot promise a particular outcome, but we will stay on the matter.
Are you responsible for the partner company's workmanship?
Our role is limited to taking your enquiry and arranging the match, to the extent the law allows. We are not responsible for the partner company's workmanship, materials or advice, and any guarantee is given by that company. Nothing in these terms reduces rights you have under consumer law, which still apply to the work and to the partner company's contract with you.
Does the website give me a diagnosis or a quote?
No. The content on this site describes the service and the general area, not your property. Price ranges come from published guides for 2026 and are for orientation only. They are not a quote, a diagnosis or advice about a specific fault, and a partner company's survey and written quote are what you should rely on.
What do you do with my details?
When you contact us we pass your name, phone number, address and a description of the problem to the partner company we match you with, so it can arrange the visit. We use your mobile number to text you the partner company's details. We do not sell your details. If you want your information removed, ring us and ask.
How long are these terms valid?
The terms shown here are the current version, and the date at the top shows when they last changed. We may update them as the service changes. If you use the site or ring us after a change, you are accepting the current version, but changes do not affect a job that has already been agreed with a partner company.
Do these terms affect my legal rights?
No. Nothing here removes or limits any right you have under consumer law, such as the right to work carried out with reasonable care and skill. If a term in these terms is found to be unenforceable, the rest remains in force. If you are unsure of your rights, you can seek independent advice, and we will help where we can.
How do I contact you about the terms?
Ring 07463 596668 at any hour, or write to Emergency Boiler Repair and Plumber at 18 Hargrave Rd, London N19 5SR. Tell us which part of the terms your question concerns, and we will explain it in plain language. The how we work page also describes the service step by step and is a good companion to these terms.