07463 596668 is answered 24 hours a day, every day of the year, whether the boiler has just gone out or you would simply like a boiler service booked before the winter. Ring, tell us the address and what has happened, and we find the independent partner company that can reach you soonest.
What Happens When You Ring
The call is short, and it is built around getting the right company on the way.
The Questions We Ask
Your address and postcode, what has happened, whether water is still running, whether it is a flat and a mobile number. For a boiler, the make, model and any fault code on the display.
What You Get Back
A realistic arrival window, a text naming the partner company before it arrives and a written quote from them before work starts.
While You Wait: Water
If water is escaping, turn the stopcock clockwise, usually under the kitchen sink or by the front door in an Archway terrace. Open the cold taps, switch off the boiler and immersion heater if hot water is involved and keep away from electrics near the wet area. Photograph the damage and lift belongings clear.
Basement and Flat Leaks
In Tufnell Park or Dartmouth Park basement kitchens water has nowhere to drain, so ring straight away. In a converted flat, contact whoever is upstairs or below if you can and tell us who they are.
While You Wait: No Heating or Hot Water
Check the boiler pressure gauge, which should read roughly 1 to 1.5 bar when cold, and that the thermostat and programmer are calling for heat. Note any fault code. Do not remove the casing. If you smell gas, turn it off at the meter, open windows and ring the National Gas Emergency Service on 0800 111 999 first.
Cold Weather Boiler Lockouts
On exposed Highgate streets the condensate pipe can freeze and shut the boiler down in a hard frost. Tell us if the boiler stopped overnight in cold weather.
The Ground We Cover
- Archway and Upper Holloway (N19) — the base at Hargrave Road, Victorian terraces and converted flats.
- Tufnell Park (N7, N19, NW5) — about a mile south along Junction Road, mid-Victorian villas and Dartmouth Park basements.
- Highgate (N6) — about a mile north up Highgate Hill, Georgian frontages and hilltop frost.
If your address sits just outside those, mention it on the call and we will say honestly whether a partner company can reach you.
Where to Read More Before You Ring
If you would like to see how the service works first, read how we work, browse the services we cover or go back to the home page. Local detail is on Upper Holloway, Tufnell Park and Highgate.
One Number, Any Hour
Whatever the problem, the number is the same: 07463 596668.
Frequently Asked Questions
What is the best way to reach you in an emergency?
Ring 07463 596668. The line is answered 24 hours a day, every day of the year, and a real person takes the details, which is faster than waiting for a reply to a form. If you cannot talk, you can send the enquiry form and we will ring you back, but for water escaping or a boiler that has stopped, the phone is quickest.
What will you ask me when I call?
We ask your address and postcode, what has happened, whether water is still running, whether it is a flat and who is above or below, and a mobile number to text the partner company's details to. For a boiler we ask the make, model and any fault code. Five minutes of questions lets us choose the right partner company and give a realistic arrival window.
How soon will someone ring me back?
On a first call we tell you we will find the nearest suitable partner company and aim to call back within about ten minutes. That is a target, not a guarantee, and it depends on how many calls are in at once. Genuine emergencies such as burst pipes and flooding are handled first, and we tell you honestly if there is likely to be a wait.
What should I do while I wait for a partner company?
For water, turn off the stopcock clockwise, open the cold taps and switch off electrics near the wet area if it is safe. For a dead boiler, check the pressure, the thermostat and the programmer. If you smell gas, turn it off at the meter, open windows and ring the National Gas Emergency Service on 0800 111 999 before anything else.
Where is your office?
The business address is 18 Hargrave Road, London N19 5SR, in Upper Holloway close to Archway. It is a base for the line rather than a shop front, so please ring before you travel there. The work itself is carried out at your property by a partner company, which we text you the details of before it arrives.
Do you cover my postcode?
The line covers Archway, Upper Holloway N19, Tufnell Park N7 and Dartmouth Park NW5, and Highgate N6, plus neighbouring streets. If your postcode is outside those, give it to us anyway and we will tell you honestly whether a partner company can reach you. We would rather be straight than promise and let you down.
Can I book a planned job through the contact form?
Yes. For planned work such as boiler servicing, a bathroom refit or a new boiler, the form is fine: tell us what you need and your postcode and we will call you back. The partner company then gives you a written quote, often after a survey. Planned work is normally cheaper than an emergency because out-of-hours rates do not apply.
How much will the visit cost?
The partner company that attends sets its own price and gives it to you in writing before it starts. Published 2026 London guides put call-out fees in Islington, Camden and Haringey at roughly £65 to £130, with out-of-hours labour around £100 to £140 an hour. We do not quote or take payment ourselves, so you pay the partner company directly.
Do you work with landlords and letting agents?
Yes. Many of the calls from Upper Holloway and Tufnell Park come from landlords and agents with converted flats. Tell us the tenant's contact details and who authorises the spend, and we will match a partner company. Landlords are required to have gas appliances checked annually under the Gas Safety (Installation and Use) Regulations 1998, which our servicing page explains.
What happens if something goes wrong after the visit?
Ring the same number. We will take the details and contact the partner company on your behalf, and keep the job open until it is resolved. Any guarantee on the repair comes from the partner company and should be on your quote or invoice. Our terms and how we work pages set out who is responsible for what.
